IFS Support Services and Managed Services - Novacura
Novacura offers comprehensive IFS support services: IFS helpdesk assistance, configuration, administration, hosting, evergreen management, and other managed services - novacura.com Novacura, with its dedicated Customer Service division, can offer a wide range of post-implementation services related to the IFS system, including maintenance. We can help you outsource application management services – from the most technical layer, through to the business administration and development of the application · We offer 24/5 coverage for application support services (ERP help desk).Our customers benefit from well-defined support processes. It provides visibility into the incident handling process and they know what to expect at each step. We take care of the entire process, so if 3rd line support is required, we pass the incident on to the system supplier (IFS or Novacura Flow's development department) and we monitor the case status on behalf of the customer.In our customer helpdesk service division, we only hire people with solid IFS backgrounds. The ERP cloud support doesn't end on the 1st and 2nd line - our Customer service team utilizes the expertise offered by our "army" of 70+ IFS technical consultants in the organization.If it is in picking material or in another daily routine. I see well on the screen in which step I am and what I have to do next.” Mario Bischofberger Lean Manager Logistics Maxon” ... Novacura can offer an individually negotiated “support window” (with 24/5 support) and dedicated communication channels to meet the highest expectations.